Cancelling & refunds

Changing your mind, and what happens if something is wrong

Two different things live on this page. One is the right to cancel simply because you would rather not have bought it. The other is what you are entitled to if a template is faulty or is not what it was sold as. They work differently, and neither cancels the other out.

The right to cancel
Fourteen days, no reason needed
Buying from a website is a distance contract, so the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you fourteen days to cancel without giving any reason. The wording below is the model text those regulations set out.
Reproduced from Schedule 3, Part A of those regulations, with the two things the model text leaves to be filled in supplied: the alternative for a contract for digital content, which makes the period run from the day the contract is concluded, and the shop's own details. Two passages are left out because they cannot apply here: the parts about returning goods, since nothing physical is sold, and the paragraph about paying a proportionate amount for services already performed, since this is not a contract for services. Nothing else is altered.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us (Volodymyr Lysyi trading as Bold Wedding, 11A Brunswick Square, Gloucester GL1 1UG, England, United Kingdom, order@boldwedding.art) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than 14 days from the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
How that right can end early
Only by your own word, given at the checkout
Regulation 37 of those same regulations allows the right to cancel to end early for digital content that has been supplied, and only where two things are both true:
- you gave express consent, before supply began, to it beginning inside the fourteen-day period; and
- you acknowledged that giving that consent ends your right to cancel what is then supplied, and that acknowledgement was kept.
That is why the checkout asks two separate questions rather than one, and why neither box is ticked when you arrive at it. Consent that arrives already ticked is not express consent and ends nothing; a box ticked on your behalf, at any point, would leave the full fourteen days running whatever the page said.
Both answers are repeated back to you in the order confirmation, so you have your own written copy of what you agreed and when.
If you leave the boxes alone
Nothing goes wrong, and nothing is lost
The order stands. The template links simply wait until the fourteen days have passed and are sent the day after, and your right to cancel runs in full for the whole of that period. Cancelling during it costs you nothing and needs no reason.
If you change your mind and want the files sooner, write and say so: the consent is taken then, in writing, and the links go out at once.
How to cancel
Any clear statement will do
Write to order@boldwedding.art, or to Volodymyr Lysyi, 11A Brunswick Square, Gloucester GL1 1UG, England, United Kingdom, and say that you are cancelling. Quote the order reference if you have it; if you do not, the name and the date are enough to find the order.
You do not have to use any particular form of words, and you do not have to explain yourself. Sending the message before the deadline is what counts, not when it is read.
The model form
Optional, and reproduced here in full
Reproduced word for word from Schedule 3, Part B of the regulations, including its opening instruction, with the shop's own details filled into the address line as the form directs. Using it is optional.
(Complete and return this form only if you wish to withdraw from the contract)
To Volodymyr Lysyi trading as Bold Wedding, 11A Brunswick Square, Gloucester GL1 1UG, England, United Kingdom, order@boldwedding.art:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
Getting the money back
Fourteen days, the same way you paid
A refund is made without undue delay and no later than fourteen days from the day the cancellation is received, using the same means of payment you used, unless you expressly agree to something else. You are charged no fee of any kind for it.
How long it then takes to appear is a matter for your bank or card issuer rather than for the shop, and is usually a few working days.
If something is faulty
Rights that have nothing to do with changing your mind
Separately from all of the above, the Consumer Rights Act 2015 requires digital content supplied to a consumer to be of satisfactory quality, to match the description it was sold under, and to be fit for any particular purpose you made known before buying. The description on an item's page - the pieces in it, the trimmed sizes, what the download contains, what can be changed - is part of that description.
If a template falls short, section 42 of that Act gives you:
- the right to a repair or a replacement; and
- the right to a reduction in price where a repair or replacement is impossible, or is not provided within a reasonable time and without significant inconvenience. That reduction can be the whole of what you paid, so a fault that cannot be put right is a fault you get your money back for.
None of that is time-limited by the fourteen-day cancellation period, and none of it is affected by having asked for immediate supply. It is not signed away by anything on this site, and there is no blanket rule here that digital purchases cannot be refunded.
What is not a fault
Three things worth saying plainly
- How a printer prints it. Printing is bought from somebody else, and paper, colour and trimming are between you and them. If the file itself is wrong, that is a fault and is dealt with above.
- Preferring a different design. Not liking a drawing is what the fourteen-day right to cancel is for, and what the previews and the full description on each item's page are for before that.
- Canva being unavailable or changing. It is a separate service with its own terms. If a link will not open, the shop will send it again; if Canva itself is down, the shop cannot make it work, and neither can it charge you twice for waiting.
Complaints
Where a disagreement goes
Write to order@boldwedding.art and say what has happened. A first reply comes within two working days, and if the answer needs longer than that, the reply says so and says when. If the answer does not settle it, say so and ask for it to be looked at again.
None of this affects your right to take the matter to court, and nothing on this page shortens a time limit the law gives you.
This edition
Written on 17 September 2026
This is the edition of 17 September 2026. The edition that applies to an order is the one published on the day the order was placed.